Customer Profile Analysis
Understanding who your customers are is the first step to understanding how to build a product or market to them.
- Analysis of current customer profile
- Breakdown of device, language, location and behaviour
Customer Journey Mapping
A customer’s journey is the experience a customer goes through when interacting with your product or service. Here’s how we can help improve it:
- Mapping out the customer experience across web, app and communication channels
- Analyse pain points and opportunities within the current customer journey
- Develop a strategy for an optimised customer journey
- Develop a strategy around communication channels (email, SMS, push)
Customer Experience Optimization
Building the ultimate customer experience will lead to an increase in sales and retention. Here’s what we offer:
- Enhance customer experience through better UX and design recommendations
- Recommendations for personalisation
