客戶檔案的分析

了解閣下的客戶是明白如何為他們建立產品或市場的第一步。

  • 分析現有客戶的檔案
  • 打破工具、語言、地域,及行為的限制

客戶路徑的規劃

客戶路徑就是客戶接解閣下的產品或服務後留下的驗。以下就是為了改善此路徑,我們所提供的協助:

  • 劃出客戶經驗的路徑圖表,這些驗來自網絡、手機應用程式,及不同的溝通渠道
  • 分析現有客戶路徑的困難及機會
  • 為已優化的客戶路徑提供策略
  • 圍繞各溝通渠道(email, push)提供策略

客戶體驗的優化工作

建立基本的客戶體驗會令業績上升並具有續力。以下是我們提供的服務:

  • 透過建立更佳的用戶驗(UX)及設計,滿足客戶的體驗
  • 為個人化服務推薦相關產品

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