Analisis Profil Customer

Memahami siapa customer Anda adalah langkah pertama untuk tahu bagaimana membuat sebuah produk dan memasarkannya dengan baik untuk mereka.

  • Analisis profil customer saat ini
  • Menganalisa perangkat, bahasa, lokasi dan behaviour customer

Pemetaan Customer Journey

Customer Journey adalah langkah yang ditempuh customer saat berinteraksi dengan produk atau layanan Anda. Inilah cara kami membantu meningkatkannya:

  • Memetakan customer journey di seluruh web, aplikasi, dan channel komunikasi
  • Analisis poin-poin sulit maupun peluang dalam customer journey saat ini
  • Mengembangkan strategi untuk customer journey untuk dioptimasi
  • Mengembangkan strategi di semua channel komunikasi (email, SMS, push)

Optimasi Customer Experience

Membangun customer experience yang baik akan mengarah pada peningkatan penjualan dan retention. Inilah yang bisa kami lakukan untuk Anda:

  • Meningkatkan customer experience melalui rekomendasi UX dan desain yang lebih baik
  • Rekomendasi yang telah disesuaikan

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