Data Capture Optimization
It’s important to understand what data you are collecting and how to use it. This is our approach:
- Analysis of all current data capture points
- Ensure all relevant data is being collected
- Develop a clear understanding of where data is being stored
- Develop an understanding of data integration points
CRM Platform Recommendations
For many businesses, a CRM platform is needed to track, store and communicate with customers based on their interactions. Here’s what we offer:
- Develop a CRM strategy and goals
- CRM platform requirements gathering, to ensure you have the right platform
- CRM platform implementation
Activation, Reactivation & Retention
Developing strategies to re-engage with customers after they have been acquired is key in order to sustain growth. Here’s what we offer:
- Develop a CRM strategy to activate users
- Develop a CRM strategy to reactivate users who have become inactive
- Develop an overall retention strategy across multiple channels